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Tourism Quality: Restó 9, committed with the Accessibility Guidelines program.
TUCUMÁN.- Within the framework of the VII Tourism Quality Congress, that took place in the province of Tucumán, numerous organizations of the “Garden of the Republic” received the distinction issued by the Argentine Tourism Quality System of the National Ministry of Tourism.
The event was attended by the Minister of Tourism, Enrique Meyer; the Deputy Governor of the province, Regino Amado; the president of the Tourism Official Entity, Bernardo Racedo Aragón, national and provincial authorities, tourism chambers and secretaries from around the country.
During the event, 83 public and private organizations received the distinction provided by the Argentine Tourism Quality System of the National Ministry of Tourism, as a result of their work, as a mark of distinctiveness and in recognition for having optimized their workflow to meet the tourist’s needs and highest expectations.
Restó 9 received recognition for having successfully implemented the Accessibility Guidelines program. The CEO of the Garden Park Suites & Eventos hotel, Esteban Assaf, affirmed that this award is a significant progress. “This is what we were looking for: to be available for everyone” he said, and he also added that the hotel will execute the necessary modifications to achieve accessibility for the disabled.
“In Restó 9 this is a breakthrough, it’s what we were looking for: to be available for everyone. Besides the dishes for celiacs and the hypertensive, we wanted disabled people to find a place to eat. It was very gratifying to know that we made it and see that we integrate them all. The idea is that, despite any disabilities, people can go to eat at a quality restaurant,” said Assaf.
The CEO highlighted some of the changes that caught most of his attention: “When you feel the menu in Braille, you realize what it means. Often, bathrooms for the disabled are more common to see. But the menu in braille was made by a blind girl. We were delighted when she said she would have a place to go where she could grab the menu and read it.”
Assaf said the changes were not only at a construction level. In addition to the required ramps or tables for people in wheelchairs, the company had to train all its personnel and put together an attention protocol. “We had to arrange trainings for our staff to know how to serve disabled people”, he added.
“We could achieve it with great help from the National Ministry of Tourism. It is not just assembling the infrastructure, but all the personnel must feel it and live it. Both the Garden Park Hotel and Restó 9 staff are very committed. We are extremely flattered by the award, but it is a huge demand”, he concluded.